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Hyatt Regency Nairobi Westlands

Hyatt Regency · World of Hyatt · Nairobi, Kenya

Muthithi Rd 38, Nairobi, Kenya

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Aggregated data

100%

Got an upgrade

of 2 stays

100%

Got a suite

of 2 stays

100%

Suite without a certificate

of 2 stays

From 2 stays, newest Sep 2025.

See the breakdown

The hotel

Address: Muthithi Rd 38, Nairobi, Kenya
Phone: +254203631234
Check-in: 3:00 PM
Checkout: 11:00 AM

Points: Bookable on points
Brand: Hyatt Regency
Program

Club lounge

Regency Club

Access: Globalist, club rooms
Hours and service: Not recorded yet
Reader score: Not yet rated. Scores appear at 5 ratings.

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Got an upgrade shows once 3 stays have said whether one came; until then, a dash.

100%

Got an upgrade

of 2 stays

100%

Got a suite

of 2 stays

100%

Suite without a certificate

of 2 stays

From 2 stays, a rough idea of your chances at an upgrade.

By status

Confidence:highmediumlow

Status	Upgrade	Suite	Suite without a certificate
Confidence: lowGlobalist 1 stay	100% of 1	100% of 1	100% of 1
Confidence: lowTier not stated 1 stay	100% of 1	100% of 1	100% of 1

Every stay

Newest first

Sep 2025Globalist
UpgradeSuite, offered without askingRoomStandard king room (points, 6,500/night) → Deluxe Suite, about 900 sq ft, city viewBreakfastBuffet onlyLoungeGivenLate checkoutHonouredWelcome amenityGiven
A Globalist couple spent one night in early September on 6,500 points, against a cash price of about $120 for this Category 2 hotel, booking a standard king room and being upgraded to a roughly 900 sq ft Deluxe Suite with a city view and separate living room. Globalist benefits included the extensive E.A.T. breakfast buffet, Regency Lounge access with daytime snacks and an evening hors d'oeuvres spread with beer, wine and spirits, and an automatic 4 p.m. late checkout, and a welcome amenity was placed in the suite. He gave the hotel a thumbs up for its rooms, gym, pool and lounge and said he would stay again, but service was hit-or-miss, with the front desk baffled at check-in, a $50 deposit mishandled, slow restaurant service, unpredictable elevators, and heavy construction around the property.
Source
Mar 2024Status not stated
UpgradeSuite, after askingRoom2 Twin Beds (points, 27,500 total for 4 nights) → Deluxe Suite (room 1237)BreakfastBuffet onlyLoungeGivenLate checkoutNot requestedWelcome amenityGiven
Staying in mid-March 2024 on a Guest of Honor award gifted by a Globalist, so Globalist benefits applied even though the reviewer's own status is not stated, the reviewer booked the lowest-category 2 Twin Beds room on points for four nights. At check-in around 1 a.m. the hotel moved them up to a 1 King Bed Deluxe with Club Access, and after the reviewer emailed to say that room had no workable desk area and asked whether a suite was possible, they were moved the next day to the Deluxe Suite, room 1237, for the remaining three nights. The complimentary E.A.T. breakfast was a buffet with made-to-order eggs, the Regency Club gave all-day snacks and an evening happy hour, a welcome note and fruit were waiting in the first room, and a takeaway breakfast was arranged for a 5:45 a.m. safari pickup. Staff were praised as stellar, but the newly opened hotel showed rushed finishes in wallpaper, flooring and grout, and on departure the front desk refused Regency Club access after an early checkout despite the offered 4 p.m. checkout, which soured the ending.
Source